Help Center
How can we help?
Rides & Booking
How do I book a ride?
Use our booking page: choose your pickup, destination, date and time, then confirm. Black Car and Van experiences are available today.
Which areas do you serve?
We operate across Orange County, California — including airport transfers for John Wayne (SNA), LAX and Long Beach (LGB).
How do cancellations and changes work?
The terms that apply to your reservation are shown during booking and in your confirmation. Need to adjust something? Contact our team as early as possible and we’ll help.
Can I book a ride for someone else?
Yes — reach out to our team with the passenger’s details and we’ll arrange everything personally.
Account & Payments
How do I create an account?
Register here with your name and email — it takes under a minute and gives you access to your customer portal.
I forgot my password. What now?
Use the reset option on the login page and we’ll email you a link to set a new one.
Where do I see my rides?
Your account portal shows your reservations and history once you’re signed in.
How are payments handled?
Payments are processed during booking by secure third-party payment providers. We never store full card numbers on this website.
Experiences & Waitlists
Which experiences are available today?
Black Car and Van are bookable now. Motorcycle, E-bike, Jet Ski and Exotic Cars are part of our upcoming collection.
How do waitlists work?
Joining a waitlist is free and is not a reservation — it simply means you’ll be the first to know when an experience launches.
When do new experiences launch?
Each one launches when it meets our standard — progressively, with waitlist members notified first. We don’t announce dates before they’re real.
Giving Circle
What is the Giving Circle?
Our supporter community. Explore the giving levels — every level combines member benefits with support for community mobility programs.
How does the gift voucher work?
Supporters at the Premium level and above receive a voucher that can be applied to eligible experiences. Full details are shared during enrollment.
Can I change or cancel my supporter level?
Yes, at any time — just contact our team and we’ll adjust your membership.
Accessibility & Policies
I have accessibility needs for a ride.
Contact our team before booking and we’ll do our best to accommodate you — or advise honestly on what we can provide. Read more on our accessibility page.
Where are your terms and privacy policy?
Right here: Terms & Conditions and Privacy Policy.
Still need help?
Send us a message — a real person reads it and replies to your email.